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SHOPPING
1. What products are available online?
2. Can I send items as gifts?
3. Can I purchase or redeem gift certificates online?
4. Can I order by telephone?
5. Are there any Modern Display retail stores?
6. What forms of payment do you accept for online purchases?
7. What kind of browser do I need in order to buy online from Modern Display?
8. What program do I need to view PDF files?
9. Will I receive an order confirmation via email?
10. How can I check the status of an online order?
11. How can I change or cancel my order?
12. What is Modern Display's return policy?
13. How can I return merchandise?
14. What if I want to make a return, but no longer have the return instructions?
15. How can I obtain another copy of assembly instructions?
16. Is there a Modern Display credit card?
17. Do you have a Modern Display wedding registry?
SHIPPING
1. What shipping options do you offer?
2. How do you calculate shipping, handling, and delivery surcharges?
3. Which deliveries will be charged sales tax?
4. Can you ship orders to a PO box?
5. Can you ship orders to foreign countries?
SECURITY
1. When I submit credit card information online, is it secure?
2. Will Modern Display sell my email address to other companies?
CAREERS
1. How can i inquire about career opportunities at Modern Display?
SHOPPING
1.
Products. What products are available online?
Our full range of Modern Display products are available online, including fixtures, textiles, and decorative accessories. However, inventory may occasionally differ between our retail location and website.
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2.
Gifts. Can I send items as gifts?
Most items can be sent as a gift. You can include a gift message at no additional charge. Unfortunately, extra large items and those shipped directly from our suppliers cannot be gift-wrapped. For more information, please call our customer service department at 1.800.666.4564 or send an email to info@moderndisplay.com.
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3.
Gift Certificates. Can I purchase or redeem gift certificates online?
Ordering gift certificates online is not currently available. Please call our customer service department at 1.800.666.4564. Modern Display gift certificates are available in increments of $20. They are redeemable for Modern Display merchandise or services. Gift certificates will be mailed first class free of charge. Rush delivery is also available for $6.50. Unfortunately, at present, we cannot redeem gift certificates online.
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4.
Phone Orders. Can I order by telephone?
Our customer service representatives are available to take your order at 1.800.666.4564 Monday thru Saturday, 9am till 6 pm. Our hours are extended around the holidays. Please see this page for more information.
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5.
Stores. Are there any Modern Display retail stores?
Visit our main store for decor showrooms and custom help with retail and commercial services. Please see this page for details.
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6.
Payment Options. What forms of payment do you accept for online purchases?
We accept the following credit cards: Visa, MasterCard, American Express and Discover.
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7.
Browser Requirements. What kind of browser do I need in order to buy online from Modern Display?
To buy online from this site, you need an SSL-enabled browser like Microsoft Internet Explorer or Mozilla Firefox. Our site is optimized for Microsoft Internet Explorer versions 5.5 or higher. If you are using AOL and you are experiencing problems, try using Internet Explorer while connected to AOL. If you are using a Macintosh computer, our site is compatible with OS9.0, OS10, and Safari.
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8.
PDF Viewer. What program do I need to view PDF files?
To open our catalogs that are in the PDF format, you need Adobe Acrobat, or a similar client installed. We recommend using Adobe Acrobat to open PDF files. Adobe Acrobat is a free program that allows you to open and print PDF files. You can get it for free from http://www.adobe.com/products/acrobat/readstep2.html.
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9.
Order Confirmation. Will I receive an order confirmation via email?
If you provide your email address when you order, we will send you a message confirming your order within 24 hours after you have placed it. You will also receive notification for shipment of items, excluding shipments that are sent from our suppliers. Mail about your order will come from Orders@ModernDisplay.com.
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10.
Order Status. How can I check the status of an online order?
You can track the status of your order 24 hours after it is placed. To check the shipping status of your order anytime visit your account information page. You can also call our customer service department at 1.800.666.4564 Monday thru Friday, 9am till 6 pm, or send an email to info@moderndisplay.com.
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11.
Order Changes or Cancellations. How can I change or cancel my order?
Please call our customer service department at 1.800.666.4564 Monday thru Friday, 9am till 6 pm.
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12.
Return Policy. What is Modern Display's return policy?
We are proud of the products we offer and want you to be perfectly satisfied with your purchase. All Modern Display purchases are guaranteed. If for any reason you are not happy with your purchase you may return the item(s) within 30 days of receipt of the order for a full refund of merchandise cost. After 30 days, we will replace or return your purchase against manufacturer's defects. Some exceptions may apply to special order/creation items. Please contact us at 1.800.666.4564 for assistance with returns.
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13.
Returns. How can I return merchandise?
For all merchandise (other than merchandise that was special ordered/created, or supplier sent items. For these items please call us at 1.800.666.4564). If you do not have your original invoice or gift receipt, please read 'lost return instructions'. On your return form, indicate the reason for return and the action you would like taken, such as "replace" or "refund." Enclose the return form in the box with your merchandise. Be sure to tear off the top portion of the form for your records. Do not send us items before contacting us. Doing so may result in a lost return which we are not responsible for. Additionally, we suggest returning your items via a method that can either be tracked or provide proof of delivery, and is insurable.
Do not send us items before contacting us.
Mail the package, via any carrier to:
Returns
Modern Display
424 South 700 East
Salt Lake City, UT 84102
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14.
Lost return instructions. What if I want to make a return, but no longer have the return instructions?
If you no longer have the return instructions, please call our customer service department at 1.800.666.4564 Monday thru Saturday, 9am till 6pm., so that they may reference your order and provide you with the appropriate order number to include with your return. This will greatly expedite the return process. They will also advise you on the return process. Additionally, we suggest returning your items via a method that can either be tracked or provide proof of delivery. Do not send us items before contacting us. Doing so may result in a lost return which we are not responsible for. Please include the following information with your return:
Name
Address
Phone Number
Order Number
Item Description/name
Reason for Return
Action to be taken (Replacement or Merchandise Credit)
Do not send us items before contacting us.
Mail the package, via any carrier to:
Returns
Modern Display
424 South 700 East
Salt Lake City, UT 84102
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15.
How can I get another copy of the assembly instructions?
Assembly instructions can be mailed or faxed to you. Please call our customer service department at 1.800.666.4564 and provide us with your purchase order number along with where you would like the instructions sent.
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16.
Is there a Modern Display credit card?
No, unfortunately we do not offer a Modern Display credit card at this time.
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17.
Do you have a Modern Display wedding registry?
No, unfortunately we do not offer a wedding registry at this time.
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SHIPPING
1.
Shipping Options. What shipping options do you offer?
Modern Display ships at a flat rate per service level. Your options include standard home/ground delivery (UPS ground; $7.50), second day air service (UPS Blue 2DA; $12.50), and rush delivery (UPS Red NDA; $21.00) on orders. Some large items, such as Christmas Trees, may be subject to additional freight charges.
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2.
Shipping and Delivery costs. How do you calculate shipping, handling, and delivery surcharges?
Shipping and handling charges are a flat rate for most shipments. Large item shipments and special orders may have different costs. See the above FAQ for details on the flat charges.
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3.
Sales Tax. Which deliveries will be charged sales tax?
We are required to collect sales tax for deliveries to all states. The local sales tax for delivery destination may be charged, based upon destination. For further assistance please call our customer service department at 1.800.666.4564.
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4.
PO Boxes. Can you ship orders to a PO box?
Most of our smaller items up to approximately 48" in length and 50 lbs., can be shipped to PO boxes. Please call our customer service department at 1.800.666.4564 for further information.
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5.
Overseas Shipping. Can you ship orders to foreign countries?
Overseas shipping is possible, but you cannot currently place an overseas destination order online. Please call our customer service department at 1.800.666.4564 to place such an order.
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SECURITY
1.
Credit card information. When I submit credit card information online, is it secure?
We use sophisticated encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems. Every page in the moderndisplay.com ordering process that requests personal information (address, credit card, etc.) uses secure socket layer (SSL) encryption, which is designed to render information unreadable if anyone tries to intercept it.
To help ensure that others cannot access your credit card information after you use our website, we recommend that you sign out of your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.
Please ensure that your browser recognizes pages as secure. This is usually indicated by a padlock icon in the bottom bar of your screen. This indicates a secure page. If it is not, or you are unsure of the security of our page, do not enter the information and call our customer service department at 1.800.666.4564 to place your order. We utilize Verisign© technology to monitor our security status and ensure that our webpage(s) is/are secure.To read more about this technology, click the verisign© seal on the bottom of any page at moderndisplay.com.
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2.
Please read our privacy policy for details on how Modern Display uses the information your provide us.
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us or from our select partners please let us know by calling our customer service department at 1.800.666.4564 or send an email to info@moderndisplay.com. If you would like to update or correct your email address, street address or other personal information, please contact us or visit your account information page after signing in.
Please note that sometimes these requests may take up to 6-8 weeks to be effective, particularly if we are removing your name from postal mailings. In addition, when you purchase from us online or through our catalogs, we may need to contact you via phone, email or mail to address questions specific to your order, even if you have opted to not receive communications. Please remember, if you delete certain information you may not be able to continue to purchase products or access other portions of our web site without entering additional information.
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CAREERS
1.
Careers. How can I inquire about career opportunities at Modern Display?
Modern Display is always looking for intelligent, imaginative and self-motivated people for all levels of our company. We provide an exciting and creative work environment and a variety of opportunities for professional as well as personal growth. To learn more about career opportunities at Modern Display, visit this page, call us at 1.800.666.4564, or send us an email at info@moderndisplay.com.
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